Terms & Conditions
Please select the section you would like to review before completing your purchase.
Play Session, Tickets & Membership Terms
Booking Confirmation & Entry
- All bookings are confirmed only upon successful payment.
- Customers must present a valid booking confirmation or proof of purchase upon arrival.
- Admission is subject to venue capacity, safety requirements, operational considerations, and compliance with these Terms & Conditions.
- Dreamdora reserves the right to verify booking details, customer identity, ticket type, membership status, and payment confirmation before granting entry.
- Dreamdora may refuse admission where a booking is invalid, duplicated, expired, transferred, resold, altered, fraudulently obtained, or cannot be verified. No refund will be provided in such circumstances.
Access Pass Redemption & Membership Visits
- Advance booking is not required for eligible Access Passes or Membership visits unless otherwise specified.
- The play session commences upon successful check-in at the admissions counter.
- Each visit is valid only for the admission duration applicable to the pass or membership being redeemed.
- Additional charges may apply for any play time exceeding the allocated duration.
- Access Passes and Memberships are valid only for the validity period specified at the time of purchase, calculated from the date of purchase. Any unused visits or benefits remaining after the expiry date will automatically lapse without refund, extension, or compensation, unless otherwise required by applicable law.
- Access Passes, Memberships, promotions, vouchers, and add-ons are non-transferable, not redeemable for cash, and may not be resold or otherwise misused.
- Dreamdora reserves the right to reject any ticket, pass, membership, or promotion that cannot be verified or is reasonably suspected of misuse or fraud.
Capacity & Admission
- Admission is subject to venue capacity and operational requirements.
- During busy periods, guests may be required to wait before entry where Dreamdora has reached its maximum safe operating capacity.
- Dreamdora reserves the right to regulate admissions, implement queues, temporarily suspend entry, or limit access to certain areas to ensure the safety, comfort, and enjoyment of all guests.
Adult Supervision
- All children must be accompanied and actively supervised by a parent or responsible guardian at all times.
- Dreamdora does not provide childcare, babysitting, or one-to-one supervision services.
- Parents and guardians remain solely responsible for the care, behaviour, supervision, and safety of the children under their care throughout their visit.
- Dreamdora team members may provide general assistance and enforce safety rules but shall not be responsible for supervising individual children.
Accessibility
- Dreamdora strives to provide an enjoyable experience for all guests. However, due to the nature of the playground equipment and play structures, certain attractions may not be suitable or accessible for guests with impaired mobility, wheelchair users, or guests requiring mobility assistance.
- Guests with specific accessibility requirements are encouraged to contact Dreamdora before their visit. Dreamdora will make reasonable efforts to provide information regarding the accessibility of its facilities.
Governing Law
- These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
- If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Assumption of Risk & Playground Safety
- Indoor playground activities involve inherent risks, including but not limited to climbing, running, jumping, sliding, balancing, falls, collisions, and other physical activities.
- By entering or using the facilities, customers acknowledge and voluntarily accept these inherent risks.
- Parents and guardians are responsible for determining whether the facilities and activities are suitable for their child’s age, physical ability, medical condition, developmental stage, and confidence level.
- Customers must comply with all safety rules, signage, and instructions issued by Dreamdora staff at all times.
Health, Illness & Medical Conditions
- Customers who are unwell should not enter the playground.
- Dreamdora reserves the right to refuse admission to any customer displaying symptoms of illness or where admission may compromise the health, hygiene, safety, or enjoyment of other guests.
- Customers are responsible for informing Dreamdora of any relevant medical conditions, allergies, disabilities, or special requirements prior to entry.
- Dreamdora shall not be responsible for any injury, illness, allergic reaction, or medical incident arising from undisclosed medical conditions or pre-existing health issues.
Hygiene, Socks & Appropriate Attire
- Grip socks must be worn by all children and adults entering the playground for hygiene and safety purposes.
- Customers must wear suitable clothing that allows safe participation in playground activities.
- Dreamdora reserves the right to refuse admission or discontinue participation where clothing, footwear, or accessories are considered unsafe, inappropriate, or likely to damage equipment.
Prohibited Items & Conduct
- Dangerous items, sharp objects, glass items, hazardous materials, and any other prohibited items are not permitted within the premises.
- Customers must not engage in rough play, aggressive behaviour, bullying, abusive language, unsafe conduct, or any activity that may endanger themselves or others.
- All customers must comply with reasonable instructions given by Dreamdora staff.
- Dreamdora reserves the right to refuse admission, suspend participation, or require any customer to leave the premises where their behaviour compromises safety, damages property, disrupts operations, or adversely affects the experience of other guests. No refund shall be provided in such circumstances.
Food, Beverages & Cleanliness
- Outside food and beverages are prohibited unless expressly permitted by Dreamdora.
- Food and beverages may only be consumed within designated dining areas.
- Customers are responsible for maintaining cleanliness throughout their visit.
- Dreamdora reserves the right to recover reasonable cleaning, repair, or replacement costs arising from excessive mess, spills, stains, negligence, or damage caused by customers.
Outside Catering Policy (Birthday Parties & Private Events)
- Outside catered food is permitted only with Dreamdora’s prior approval and only for eligible birthday parties or private events. Dreamdora reserves the right to refuse outside catering at its sole discretion.
- All food must arrive fully prepared and ready to serve. Cooking, reheating, food preparation, or the use of portable cooking or heating appliances on the premises is strictly prohibited.
- Hosts are responsible for ensuring that all food, beverages, decorations, gifts, personal belongings, and event materials are removed from the party area before the end of the booked session.
- Where excessive cleaning is required following an event—including, but not limited to, food or beverages spilled onto playground equipment, excessive rubbish, stains, decorations left behind, or failure to clear the party area—Dreamdora reserves the right to charge a cleaning fee of S$80 to S$150, depending on the extent of the cleaning required.
- Dreamdora reserves the right to refuse, remove, or require the disposal of any food, beverages, or catering that does not comply with this policy or that may pose a safety, hygiene, operational, or regulatory concern.
Rescheduling, Cancellation & Refunds
- All confirmed bookings and purchases are non-refundable unless otherwise required by applicable law.
- Requests to reschedule are subject to availability and Dreamdora’s sole discretion.
- No refunds or credits will be provided for no-shows, unused admissions, missed sessions, or late arrivals.
- Approved changes must be requested before the original booking date or session
Operational Changes
- Dreamdora reserves the right to amend its operating hours, admission schedules, attractions, services, or facilities without prior notice.
- Certain attractions or areas may be temporarily unavailable due to maintenance, cleaning, safety requirements, private events, or operational reasons.
- Where operations are disrupted due to circumstances beyond Dreamdora’s reasonable control, Dreamdora may, at its sole discretion, offer rescheduling, store credit, or an alternative arrangement in lieu of a cash refund.
Personal Belongings
- Customers are responsible for safeguarding their personal belongings at all times.
- Dreamdora accepts no responsibility for any loss, theft, or damage to personal property, whether left in lockers, party rooms, seating areas, strollers, or elsewhere on the premises.
- Unclaimed lost property may be disposed of after a reasonable retention period.
Damage, Cleaning Fees & Customer Responsibility
- Parents and guardians shall be responsible for any loss or damage caused by themselves, their children, or accompanying guests.
- Dreamdora reserves the right to recover reasonable costs associated with repair, replacement, cleaning, or operational disruption resulting from misuse, negligence, vandalism, or intentional damage.
Photography, Videography & Privacy
- Customers should respect the privacy of other guests and must not photograph or record individuals without their consent.
- CCTV is in operation throughout the premises for safety, security, and operational purposes.
- Commercial photography, filming, media production, influencer content creation, or professional photography is prohibited without Dreamdora’s prior written approval.
- Event photography or promotional materials produced by Dreamdora will only be used in accordance with applicable privacy laws and any consent obtained.
Limitation of Liability
- Customers use Dreamdora’s facilities at their own risk.
- To the fullest extent permitted by law, Dreamdora shall not be liable for any injury, illness, loss, damage, delay, inconvenience, or expense arising from misuse of the facilities, failure to follow safety instructions, inadequate supervision, customer negligence, or the acts or omissions of other guests.
- Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded under applicable law.
Cake Ordering Terms
Design & Customisation
- Each cake is handmade and unique.
- Reference photos are used as inspiration only; exact copies cannot be guaranteed.
- Colours may appear different on screen compared to the final cake.
Design & Customisation
- Each cake is handmade and unique.
- Reference photos are used as inspiration only; exact copies cannot be guaranteed.
- Colours may appear different on screen compared to the final cake.
Once the cake has been baked, decorated, or production has started, no design changes are allowed. Custom designs are subject to supplier availability, production limits, and final confirmation.
Allergens & Dietary Requirements
- Cakes may be produced in a facility that handles nuts, gluten, dairy, eggs, and other allergens.
- Products may contain traces of allergens.
- Please inform DreamDora of any allergies or dietary requirements before confirming the order.
Allergens & Dietary Requirements
- Cakes may be produced in a facility that handles nuts, gluten, dairy, eggs, and other allergens.
- Products may contain traces of allergens.
- Please inform DreamDora of any allergies or dietary requirements before confirming the order.
It is the customer’s responsibility to inform us clearly in writing before payment. Some cakes may include non-edible decorations or packaging items, and customers are responsible for removing them before consumption.
Payment & Order Confirmation
- Full payment is required to confirm the cake order.
- Cake slots are subject to supplier availability and are confirmed on a first-come, first-served basis.
- Orders are confirmed only when all details are correct and payment has been received.
Payment & Order Confirmation
- Full payment is required to confirm the cake order.
- Cake slots are subject to supplier availability and are confirmed on a first-come, first-served basis.
- Orders are confirmed only when all details are correct and payment has been received.
Cake production will only begin after payment is completed and design details are confirmed. Orders without successful payment confirmation may not be reserved or processed.
Cancellation, Changes & Credits
- Strictly no cancellation after payment has been made and the order is confirmed.
- Last-minute cancellations may be deemed sold and non-refundable.
- Date changes should be requested at least 1 week before collection or fulfilment date.
Cancellation, Changes & Credits
- Strictly no cancellation after payment has been made and the order is confirmed.
- Last-minute cancellations may be deemed sold and non-refundable.
- Date changes should be requested at least 1 week before collection or fulfilment date.
Any change request is subject to supplier availability and approval. DreamDora or the appointed cake supplier reserves the right to cancel an order if fulfilment is not possible. Where applicable, approved credits may be issued based on DreamDora or supplier discretion.
Complaints, Return & Refund Policy
- All cake orders are checked before collection or delivery where possible.
- If there is any issue, please contact us immediately upon receiving the cake.
- Refunds, returns, exchanges, or credits are subject to review and approval.
Complaints, Return & Refund Policy
- All cake orders are checked before collection or delivery where possible.
- If there is any issue, please contact us immediately upon receiving the cake.
- Refunds, returns, exchanges, or credits are subject to review and approval.
DreamDora and the cake supplier are not responsible for complaints made after the cake has been under the customer’s care, storage, handling, or after consumption. Any approved refund, exchange, or credit will be handled based on the supplier’s review and discretion.
Progress Updates
- No cake baking or decorating progress updates will be provided.
- Progress photos, videos, or step-by-step updates are not available.
Progress Updates
- No cake baking or decorating progress updates will be provided.
- Progress photos, videos, or step-by-step updates are not available.
The final cake will be prepared based on the confirmed order details, selected design direction, and supplier’s production process.
🎂 Cake Serving Size Guide
Serving size is a general guide only. Actual portions may vary depending on how the cake is cut and served.
By completing a booking or purchase, the customer confirms that these Terms & Conditions have been read and accepted.
